Automotive Service Advisor

GreatWater 360 Auto Care•Hudsonville, MI

3d•Onsite

About The Position

Dykstras Auto - Hudsonville, a GreatWater Garage shop, is hiring a Service Advisor / Service Writer to serve as the primary connection between customers and the technician team. The role focuses on building customer trust, providing a strong service experience, and supporting an efficient repair shop workflow. Service Advisors work with customers to understand service needs, explain recommendations, prepare estimates, and obtain repair authorization, while coordinating with technicians and keeping customers informed about vehicle progress. The position is based at 5180 37th Ave, Hudsonville, MI 49426. Shop hours are Monday through Friday, 7:30 a.m. to 5:30 p.m. Pay is hourly, with monthly performance opportunities, and the listed annual pay range is $55,000–$85,000. The employer offers paid training, skill development, career advancement opportunities, and a range of benefits.

Requirements

High school diploma or GED.
Valid driver’s license with an acceptable driving record.
Strong customer service and relationship-building skills.
Excellent communication and organizational abilities.
Ability to work effectively in a fast-paced environment with frequent interruptions.
Comfort using computer systems and shop management software.

Nice To Haves

At least 1 year of Service Advisor / Service Writer experience preferred.
At least 1 year of sales experience or demonstrated ability to sell services.
Basic mechanical knowledge.

Responsibilities

Greet customers warmly and provide a friendly, professional experience.
Answer incoming calls promptly and assist customers with service questions.
Sell recommended maintenance and repair services.
Enter and track customer and vehicle information in shop management software.
Tag vehicles and document service needs upon arrival.
Build repair estimates and clearly communicate recommendations.
Obtain customer authorization for repairs.
Work with technicians to review inspection results and service recommendations.
Assign work orders based on technician availability and skill level.
Track vehicle progress and maintain clear notes in work orders.
Notify customers when vehicles are ready and arrange payment and vehicle pickup.
Perform occasional vehicle road tests.
Assist with general shop operations as needed to support workflow.

Benefits

Front-loaded paid time off and 6 paid holidays.
Paid parental leave (1 week).
Teammate discounts on services.
401(k) match: 100% of the first 3% and 50% of the next 2%.
Health, dental, and vision insurance.
HSA match up to $15 per paycheck.
Company-paid life insurance and AD&D ($25,000).
Employee Assistance Program available 24/7 at no cost.
Voluntary benefits, including short-term disability, long-term disability, accident, critical illness, and life insurance.
Training and tuition reimbursement, including ASE test fee reimbursement.