Automotive Service Advisor
About The Position
Discount Inspection & Brakes, part of D.I.B. Automotive Group, is hiring an experienced Service Advisor for its Friendswood, Texas shop. This is not an entry-level role. The position requires automotive knowledge, integrity in sales, and confidence managing the front counter and shop workflow. The advisor serves customers, explains inspection results and recommended work, coordinates with technicians, oversees daily workflow, documents service activity, and helps keep the service area customer-ready. The role offers annual earnings of $62,000–$120,000 based on experience and performance, an optional sign-on bonus of up to $10,000, benefits, paid training and development, and opportunities to advance within D.I.B. Automotive Group.
Requirements
- At least 5 years of experience in service advising, service management, or automotive repair.
- Solid hands-on mechanical knowledge.
- Leadership or management experience in an automotive shop.
- Proven sales ability and a customer-first mindset.
- Ability to explain technical issues in plain language.
- Ability to prioritize vehicles and keep the shop running smoothly.
- Experience with diagnostic processes and shop management software.
- Working knowledge of tires, state inspections, preventive maintenance, and general repair.
- Reliable, organized, and professional.
- Ability to multitask in a high-volume shop.
Responsibilities
- Welcome customers and identify their vehicle’s needs.
- Explain inspection results and recommended repairs to customers.
- Present pricing, timelines, and service options clearly and honestly.
- Build customer trust and close on needed repairs and maintenance.
- Coordinate with technicians to keep jobs moving.
- Oversee daily workflow, technician productivity, and vehicle status.
- Document customer communications, approvals, completed work, and recommendations.
- Update customers on service progress and follow up after service.
- Resolve customer questions, concerns, and escalations professionally.
- Keep the service area clean, organized, and customer-ready.
- Mentor and support team members as needed.
- Stay current with repair procedures, vehicle technology, and industry best practices.
Benefits
- Sign-on bonus of up to $10,000.
- Health insurance.
- Paid time off.
- Employee discounts.
- Employee assistance program.
- Professional development.
- Tuition reimbursement.
- Paid training and development.
- Opportunities for advancement within D.I.B. Automotive Group.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
