Automotive Service Advisor

Ken Garff • Culver City, CA

3d

About The Position

Culver City Honda, a Ken Garff Automotive Dealership, is seeking a Service Advisor who embodies the company’s values of respect, integrity, growth, humility, and teamwork. The role is suited to someone who is friendly, cooperative, approachable, and able to build relationships, while remaining patient, conscientious, analytical, and precise in a fast-paced environment.

The Service Advisor supports customers throughout the service process, from greeting them and identifying their needs to providing updates and estimates, reviewing completed work, and collecting payment. The role also uses the dealership management system and other essential software to access service histories, schedule appointments, enter repair orders, and manage customer information. The advertised average monthly earnings are $8,000–$13,000 or more, depending on experience and production; individual compensation is determined by factors including skills, work experience, education or training, and performance-related bonuses and incentives.

Requirements

• Friendly and cooperative demeanor, with the ability to connect with others and build relationships.
• Unselfish and approachable, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payment.
• Use the Dealer Management System (DMS) and other essential software to look up service histories, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, and Diabetes Management Program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed