Service Advisor

Laura Automotive Group • Sullivan, MO

1d

About The Position

The Service Advisor greets customers, listens to their vehicle concerns, determines appropriate service needs, and prepares accurate repair orders. The role includes communicating repair updates, estimating additional costs when needed, and obtaining customer authorization before additional work proceeds. The advisor monitors repair progress, explains inspection findings and charges, handles customer complaints, and ensures completed work is properly documented and repair orders are closed. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and reports to the Service Manager / Fixed Ops Director.

Requirements

• High school diploma or GED.
• General service technical knowledge.
• Ability to work in a fast-paced environment.
• Strong verbal, written, and organizational skills.
• Competence with Word, Excel, and CRM databases.

Nice To Haves

• Prior Service Advising experience.
• Prior Sales experience.

Responsibilities

• Greet customers promptly and professionally and obtain vehicle information.
• Conduct vehicle walk-arounds with customers to document concerns and vehicle condition.
• Identify mechanical issues through customer communication, visual inspection, and/or road tests.
• Discuss inspection results with customers and recommend appropriate repair procedures.
• Prepare accurate repair orders, including labor, time, and cost estimates.
• Explain repair findings, completed work, and charges clearly to customers.
• Handle and resolve customer complaints professionally and promptly.
• Monitor repair progress and provide customers with updates as needed.
• Contact customers about estimate changes, completion times, or additional repairs, and obtain authorization before proceeding.
• Review repair orders to confirm work is complete and documented, then close them appropriately.
• Maintain high customer satisfaction and service standards.
• Complete required Company HR trainings and maintain a professional appearance.
• Perform other tasks as assigned.

Benefits

• Fully paid health insurance for the employee and family.
• Continuous training.
• Paid time off.
• Paid holidays.
• No weekends.
• Family-owned business.
• Hires from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED