Experienced Service Advisor Fairfield, Ohio

Jeff Wyler Automotive Family • Fairfield, OH

8d • Onsite

About The Position

Jeff Wyler Fairfield Auto Mall is seeking an experienced, customer-focused Automotive Service Advisor for its automotive service department in Fairfield, Ohio. The role centers on building customer trust, delivering an excellent service experience, and contributing to profitable service department growth in a fast-paced dealership environment. The advisor welcomes customers, documents vehicle concerns and condition, explains recommended maintenance and repairs, communicates throughout the repair process, and provides a professional vehicle delivery experience.

The advisor identifies and presents appropriate maintenance and repair opportunities, prepares estimates, follows up on declined services, and works toward individual and department performance goals. The position coordinates closely with technicians, parts personnel, dispatch, warranty administrators, and service management to maintain accurate repair orders, secure approvals, manage workflow, and support timely repairs. The advisor also develops long-term customer relationships through consistent follow-up and professional resolution of concerns.

Success is measured through customer satisfaction and retention, customer-pay labor and parts sales, hours per repair order, average repair order value, recommendation acceptance, timely communication and vehicle delivery, repair order accuracy, and process compliance. Compensation is described as competitive and performance-aligned, with performance-based earning potential. Benefits, paid time off, and other employee programs may be available based on eligibility and dealership policy; details are discussed during the interview process.

Requirements

• At least 2 years of proven Automotive Service Advisor experience at a franchised dealership or reputable automotive repair facility.
• Strong understanding of vehicle maintenance, diagnostic processes, mechanical repairs, and manufacturer-recommended services.
• Demonstrated ability to sell customer-pay maintenance and repair services, present estimates, professionally overcome objections, and follow up on declined work.
• Proven ability to build customer trust, develop long-term relationships, and deliver an exceptional customer experience.
• Excellent verbal and written communication skills, including explaining complex automotive repairs in understandable terms.
• Ability to write accurate repair orders, document customer concerns, obtain repair authorizations, and manage multiple repair orders simultaneously.
• Experience reviewing and presenting digital vehicle inspection results, technician recommendations, photos, and videos to customers.
• Familiarity with dealership service management systems, electronic repair orders, appointment scheduling, and customer follow-up tools.
• Ability to meet or exceed goals for customer satisfaction, customer-pay sales, hours per repair order, effective labor sales, and service retention.
• Ability to work effectively with technicians, parts personnel, service management, and other dealership departments.
• Strong organization, attention to detail, reliability, professionalism, and accountability.
• Valid driver's license with a driving record meeting dealership and insurance requirements.
• Self-motivated, positive, and able to take ownership of the customer experience and follow through on commitments.

Nice To Haves

• Five or more years of Automotive Service Advisor experience.
• Experience in a high-volume franchised dealership service department.
• Consistent history of strong sales performance, customer retention, and customer satisfaction.
• Experience with manufacturer warranty procedures, extended service contracts, and third-party warranty administrators.
• Knowledge of manufacturer maintenance schedules and vehicle inspection processes.
• Experience using CRM tools to follow up on declined services, overdue maintenance, and customer retention opportunities.
• Ability to manage a demanding workload while maintaining accuracy, professionalism, and a high level of customer care.

Responsibilities

• Welcome customers, listen to their concerns, and establish trust.
• Conduct vehicle walk-arounds and accurately document customer concerns, vehicle condition, and requested services.
• Explain recommended maintenance and repairs clearly and transparently.
• Provide proactive updates about diagnosis, pricing, parts availability, and estimated completion times.
• Deliver vehicles professionally and encourage repeat business.
• Identify and present appropriate maintenance and repair opportunities based on vehicle condition, mileage, inspection findings, and manufacturer recommendations.
• Present estimates, explain the value of recommended work, and follow up on declined services.
• Build customer-pay sales through education, trust, relationship building, and effective follow-up.
• Work toward sales, hours-per-repair-order, effective-labor-sales, customer-satisfaction, and retention goals.
• Pursue legitimate service opportunities while maintaining integrity and a customer-first approach.
• Coordinate with technicians, parts personnel, dispatch, warranty administrators, and service management.
• Write complete and accurate repair orders describing customer concerns and requested work.
• Monitor repair progress, manage customer expectations, and help maintain efficient workflow.
• Coordinate approvals, additional work, and completion timelines to minimize delays.
• Follow dealership procedures for estimates, authorizations, documentation, and final billing.
• Develop a loyal customer base through consistent communication, follow-through, and dependable service.
• Follow up on outstanding estimates, declined repairs, and previous service visits.
• Encourage customers to return for future maintenance and repairs.
• Resolve customer concerns professionally and escalate issues appropriately.
• Review and present digital vehicle inspection results, technician recommendations, photos, and videos to customers.
• Manage multiple repair orders and competing priorities while maintaining accuracy and customer care.
• Take ownership of customer concerns from write-up through vehicle delivery.

Benefits

• Competitive compensation aligned with experience and performance.
• Performance-based earning potential.
• Professional dealership environment with established processes and team support.
• Opportunities to develop customer relationships and grow a strong service business.
• Collaboration with experienced technicians, parts professionals, and service leadership.
• Potential benefits, paid time off, and additional employee programs based on eligibility and dealership policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed