Experienced Service Advisor Fairfield, Ohio

JEFF WYLER AUTOMOTIVE FAMILY • Fairfield, OH

9d • Onsite

About The Position

Jeff Wyler Fairfield Auto Mall is hiring an experienced, customer-focused Automotive Service Advisor for its automotive service department in Fairfield, Ohio. The role centers on building customer trust, delivering an outstanding service experience, and supporting profitable service department growth. The advisor welcomes customers, documents vehicle concerns and condition, explains maintenance and repair recommendations, provides updates throughout the repair process, and ensures a professional vehicle delivery experience.

The Service Advisor identifies appropriate maintenance and repair opportunities, presents estimates, follows up on declined work, and works toward individual and department performance goals. The position collaborates with technicians, parts personnel, dispatch, warranty administrators, and service management to coordinate repair approvals, timelines, documentation, and billing. The advisor also develops long-term customer relationships, resolves concerns professionally, and follows through on commitments.

The role is full-time. Compensation is described as competitive and aligned with experience and performance, with performance-based earning potential. Specific compensation, benefits, schedules, and incentive details will be discussed during the interview process.

Requirements

• At least 2 years of experience as an Automotive Service Advisor at a franchised dealership or reputable automotive repair facility.
• Strong understanding of vehicle maintenance, diagnostic processes, mechanical repairs, and manufacturer-recommended services.
• Demonstrated ability to sell customer-pay maintenance and repair services, present estimates, professionally address objections, and follow up on declined work.
• Proven ability to build customer trust, develop long-term relationships, and deliver excellent customer service.
• Excellent verbal and written communication skills, including explaining complex repairs in understandable terms.
• Ability to write accurate repair orders, document customer concerns, obtain repair authorizations, and manage multiple repair orders simultaneously.
• Experience reviewing and presenting digital vehicle inspection results, technician recommendations, photos, and videos to customers.
• Familiarity with dealership service management systems, electronic repair orders, appointment scheduling, and customer follow-up tools.
• Ability to meet or exceed goals for customer satisfaction, customer-pay sales, hours per repair order, effective labor sales, and service retention.
• Ability to collaborate effectively with technicians, parts personnel, service management, and other dealership departments.
• Strong organization, attention to detail, reliability, professionalism, and accountability, including ownership of customer concerns from write-up through delivery.
• Valid driver's license and a driving record that meets dealership and insurance requirements.

Nice To Haves

• Five or more years of Automotive Service Advisor experience.
• Experience in a high-volume franchised dealership service department.
• Consistent history of strong sales performance, customer retention, and customer satisfaction.
• Experience with manufacturer warranty procedures, extended service contracts, and third-party warranty administrators.
• Knowledge of manufacturer maintenance schedules and vehicle inspection processes.
• Experience using CRM tools to follow up on declined services, overdue maintenance, and customer retention opportunities.
• Ability to manage a demanding workload while maintaining accuracy, professionalism, and high-quality customer care.

Responsibilities

• Welcome customers professionally, listen to their concerns, and establish trust.
• Conduct vehicle walk-arounds and accurately document customer concerns, vehicle condition, and requested services.
• Explain recommended maintenance and repairs clearly and transparently.
• Communicate with customers throughout the repair process about diagnosis, pricing, parts availability, and estimated completion times.
• Deliver vehicles professionally to reinforce customer confidence and encourage repeat business.
• Identify and present suitable maintenance and repair opportunities based on vehicle condition, mileage, inspection findings, and manufacturer recommendations.
• Present estimates, explain the value of recommended work, and follow up on declined services.
• Build customer-pay sales through education, trust, relationship building, and effective follow-up.
• Work toward goals for sales, hours per repair order, effective labor sales, customer satisfaction, and retention.
• Communicate and coordinate with technicians, parts personnel, dispatch, warranty administrators, and service management.
• Write complete and accurate repair orders that clearly describe customer concerns and requested work.
• Monitor repair progress, manage customer expectations, coordinate approvals and additional work, and help maintain efficient workflow.
• Follow dealership processes for estimates, authorizations, documentation, and final billing.
• Develop a loyal customer base through consistent communication and dependable service.
• Encourage customers to return for future maintenance and repairs and resolve or escalate concerns appropriately.
• Focus on customer satisfaction and retention, customer-pay sales, repair order performance, recommendation acceptance, timely communication and delivery, accuracy, process compliance, and customer loyalty.

Benefits

• Competitive compensation aligned with experience and performance.
• Performance-based earning potential.
• Professional dealership environment with established processes and team support.
• Opportunities to develop customer relationships and grow a strong service business.
• Collaboration with experienced technicians, parts professionals, and service leadership.
• Potential benefits, paid time off, and additional employee programs based on eligibility and dealership policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed