Experienced Automotive Service Advisor

Elite Recruiting Services•Indianapolis, IN

9d•Onsite

About The Position

Andy Mohr Buick GMC is hiring an Experienced Automotive Service Advisor to serve as the primary point of contact between customers and the service department. The advisor helps customers understand their vehicles’ needs and coordinates repairs and maintenance with technicians. The role suits someone who thrives in a fast-paced dealership environment and takes pride in building lasting customer relationships and delivering an outstanding customer experience. The position is full-time and in person, with annual pay of $75,000–$100,000. Interviews are by appointment only.

Requirements

Previous experience as an Automotive Service Advisor or Service Writer is preferred.
Strong mechanical knowledge and understanding of automotive systems.
Familiarity with automotive service, auto body repair, and suspension components.
Knowledge of automotive repair terminology, maintenance procedures, and diagnostic recommendations.
Experience writing service orders and preparing repair estimates.
Excellent communication and customer service skills.
Ability to explain technical information in a clear, customer-friendly manner.
Strong problem-solving skills and attention to detail.
Excellent organizational skills and ability to prioritize tasks in a fast-paced environment.
Team-oriented attitude and commitment to customer satisfaction.

Nice To Haves

Previous experience as an Automotive Service Advisor or Service Writer.

Responsibilities

Welcome customers and provide a professional, friendly service experience.
Listen to customer concerns and accurately document vehicle symptoms and repair needs.
Review vehicle condition and identify recommended maintenance and repair services.
Explain recommended repairs, maintenance needs, and associated costs clearly.
Prepare accurate service estimates and obtain customer authorization before work begins.
Schedule appointments and coordinate with technicians to ensure efficient workflow.
Keep customers informed of repair progress, delays, and vehicle completion timelines.
Address customer questions and concerns promptly and professionally.
Maintain accurate customer records, service histories, estimates, and repair documentation.
Work with technicians and other service department team members to deliver quality service and maximize customer satisfaction.