Automotive Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong verbal, written, and interpersonal communication skills.
• Ability to organize multiple repair orders and priorities in a fast-paced environment.
• Comfortable using computers and learning dealership management or service scheduling systems.
• Basic knowledge of vehicle maintenance and repair terminology, or the ability to learn it.
• Valid driver’s license and an acceptable driving record.

Nice To Haves

• Customer service, sales, or automotive service experience preferred.

Responsibilities

• Greet customers promptly and listen to their vehicle concerns and service needs.
• Gather vehicle, customer, and maintenance-history information to create accurate repair orders.
• Explain recommended services, repair options, estimated costs, and anticipated completion times.
• Coordinate with technicians and the parts team to communicate customer concerns and repair priorities.
• Keep customers updated on inspection results, changes to the estimate, parts delays, and vehicle status.
• Obtain customer approval before proceeding with additional work, following dealership procedures.
• Review completed work with customers, explain charges, and arrange payment and vehicle pickup.
• Follow up with customers as appropriate to confirm satisfaction and encourage return visits.
• Maintain accurate customer records and service documentation in the dealership’s systems.
• Support service department goals for customer satisfaction, retention, productivity, and repair-order quality.
• Follow dealership procedures and applicable safety, privacy, and consumer-protection requirements.