Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Acura
About The Position
The Hertrich Family of Automobile Dealerships is seeking an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager to deliver a high-quality service experience and support daily service operations. The role includes customer service, appointment scheduling, repair estimate presentation, repair-order coordination, workflow monitoring, and appropriate recommendations for additional services. It also supports administrative processes and parts inventory, with training provided to prepare the successful candidate for service management. The posting describes Hertrich as a family-owned dealership group operating for over 60 years, with 24 dealerships, 18 automotive brands, and 15 Collision Centers across four states. It highlights the company’s stability, community involvement, performance-focused culture, and career advancement pathways.
Requirements
- 2–3 years of experience as an Automotive Service Advisor or Service Writer, or at least 1 year as an Assistant Service Manager.
- Proven customer service and sales/up-selling skills.
- Strong communication, organization, and follow-through.
- Comfort with computers and dealership service systems.
- High school diploma or GED.
- Valid driver's license with a clean or near-clean driving record.
- Flexible availability, including evenings and Saturdays.
Responsibilities
- Deliver a professional, high-quality service experience from customer check-in through completion.
- Greet service customers and manage inbound service calls.
- Schedule appointments and communicate service timelines.
- Present repair and maintenance estimates clearly and confidently.
- Coordinate repair orders with technicians and monitor workflow.
- Recommend additional services when appropriate.
- Support daily service operations and administrative processes; training is provided to prepare for service management.
- Help maintain parts inventory and enforce service policies.
- Perform additional responsibilities as needed.
Benefits
- Competitive salary with performance opportunity.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid vacation, holidays, and personal/sick days.
- 401(k) with employer match.
- Employee vehicle purchase discounts.
- Career advancement pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
