Automotive Service Manager -New Castle Hyundai

HERTRICH Family of Automobile Dealerships • Hares Corner, DE

12d

About The Position

Hertrich Family of Dealerships is seeking an experienced Automotive Service Manager to join its expanding Fixed Operations leadership team. The manager will lead daily service operations and develop and coach a high-performing team in a collaborative, fast-paced environment focused on continuous improvement. The role offers leadership support and tools to drive results, along with opportunities for long-term career growth within a regional dealership network. Hertrich describes itself as a family-owned dealership group serving customers for three generations, with 24 dealerships, 18 automotive brands, and 15 collision centers. Its culture emphasizes accountability, excellence, integrity, and continuous improvement, and the company supports more than 90 community organizations.

Requirements

• 2–3 years of successful Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to drive customer satisfaction and team performance.
• Solid understanding of dealership operations.
• Strong organizational and time-management skills.
• High school diploma or GED required.
• Flexible availability to support service operations.

Nice To Haves

• DealerTrack experience preferred.
• College education preferred.

Responsibilities

• Lead daily service operations.
• Develop and coach a high-performing team.
• Drive customer satisfaction and team performance.
• Support service operations with flexible availability.

Benefits

• Highly competitive compensation with performance bonus potential
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• Paid vacation, holidays, personal days, and sick days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Long-term career growth within a regional dealership network

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED