Automotive Service Manager - New Castle Hyundai

HERTRICH Family of Automobile Dealerships • New Castle, DE

11d

About The Position

Hertrich Family of Dealerships is seeking an experienced Automotive Service Manager to lead daily service operations and develop and coach a high-performing team in a collaborative, fast-paced environment focused on continuous improvement. The role is part of the expanding Fixed Operations leadership team and offers leadership support, tools to drive results, and opportunities for long-term career growth within a regional dealership network. The company describes its culture as performance-driven and built on accountability and excellence, with a commitment to integrity, accountability, and continuous improvement.

Requirements

• 2–3 years of successful automotive service management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to drive customer satisfaction and team performance.
• Solid understanding of dealership operations.
• Strong organizational and time-management skills.
• High school diploma or GED required.

Nice To Haves

• DealerTrack experience preferred.
• College education preferred.

Responsibilities

• Lead daily service operations.
• Develop and coach a high-performing team.
• Support continuous improvement and drive results in service operations.
• Be flexibly available to support service operations.

Benefits

• Highly competitive compensation with performance bonus potential.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Paid vacation, holidays, personal days, and sick days.
• 401(k) with employer match.
• Employee vehicle purchase discounts.
• Long-term career growth within a regional dealership network.
• Hands-on executive support and ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED