Automotive Service Advisor - Novato, California, United States

Marin County Ford • Novato, CA

5d

About The Position

The Service Advisor is the center of communication for service and repair activities and serves as the liaison between customers and technicians. As the primary point of contact for automotive service and repair matters, the Service Advisor listens to and understands customer concerns, arranges appropriate service and repairs, and manages expectations about service delivery. The role also involves explaining necessary repairs and recommended maintenance to customers.

The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large-facility experience (preferred), an unrestricted driver's license, and a clean driving record. The position requires a positive attitude, professional appearance, strong communication and customer-service skills, and the ability to work productively in a fast-paced team environment. Additional duties may be required, and the listed responsibilities are not exhaustive.

Requirements

• High school diploma or GED.
• One year of dealer-level or large-facility experience preferred.
• Valid, unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety- and customer-service-oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Nice To Haves

• Some post-secondary automotive training or experience.
• At least one year of dealer-level or large-facility experience.

Responsibilities

• Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when estimates change.
• Recommend repairs and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs have passed quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins.
• Ensure service-level targets are met or exceeded.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend required staff meetings, training, and educational classes.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience.
• Medical benefits.
• Paid vacation.
• Holidays.
• Professional workplace.
• Non-smoking workplace.
• Drug-free workplace.
• Opportunity for advancement.
• Direct deposit.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED