Automotive Service Advisor - San Francisco, California, United States
About The Position
The Service Advisor is the center of communication for service and repair activities and the liaison between customers and technicians. As the primary point of contact for automotive service and repair matters, the advisor listens to and understands customer concerns, arranges appropriate service and repairs, and manages customer and technician expectations about service delivery. The advisor explains needed repairs and recommended maintenance to customers. The ideal candidate has a high school diploma or GED and may have post-secondary automotive training or experience. The role calls for dealer-level or large-facility experience, a valid unrestricted driver's license and clean driving record, and strong technical and customer-service performance. Candidates should be able to work productively in a fast-paced team environment and demonstrate a positive attitude, professional appearance, strong communication, and the ability to provide excellent customer service. Additional duties may be required, and the listed responsibilities are not exhaustive.
Requirements
- High school diploma or GED.
- One year of dealer-level or large-facility experience is preferred.
- Valid, unrestricted driver's license and clean driving record.
- Professional and dependable.
- Safety- and customer-service-oriented.
- Basic computer and internet skills.
- Outstanding communication skills.
- Professional appearance and work ethic.
- Ability to read and comprehend instructions.
- Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
- Ability to work productively in a fast-paced team environment.
Nice To Haves
- Post-secondary automotive training or experience.
Responsibilities
- Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
- Follow up on repair status to help ensure vehicles are ready when promised; notify customers in advance of delays and obtain authorization if repair estimates change.
- Make repair recommendations and manage repair delivery by setting and managing customer expectations.
- Ensure completed repairs have passed quality control and/or a road test.
- Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSB).
- Ensure service-level targets are met or exceeded.
- Ensure required documentation is complete and complies with regulations and standards.
- Comply with and enforce safety policies and procedures.
- Attend required staff meetings, training, and educational classes.
- Perform other duties as assigned.
Benefits
- Competitive pay based on experience.
- Medical benefits.
- Paid vacation.
- Holidays.
- Professional workplace.
- Non-smoking workplace.
- Drug-free workplace.
- Opportunity for advancement.
- Direct deposit.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
