Service Advisor - Soquel, California, United States

Ocean Honda•Soquel, CA

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and serves as the liaison between customers and technicians. The role involves listening to and understanding customer concerns, arranging appropriate service and repairs, explaining recommended work, and managing expectations about service delivery. The Service Advisor also helps ensure repairs are completed and delivered as promised, with required quality checks and documentation. Additional duties may be assigned as business needs require.

Requirements

High school diploma or GED.
Valid, unrestricted driver’s license and a clean driving record.
Professional and dependable.
Safety- and customer-service-oriented.
Basic computer and internet skills.
Outstanding communication skills.
Professional appearance and work ethic.
Ability to read and comprehend instructions.
Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
Ability to work productively in a fast-paced team environment and deliver world-class customer service.

Nice To Haves

One year of dealer-level or large-facility experience is preferred.
Some post-secondary automotive training or experience may be helpful.
Strong technical and customer service performance record.

Responsibilities

Schedule service appointments in person or by phone to support prompt and accurate diagnosis of problems.
Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
Make repair recommendations and manage repair delivery by setting and managing customer expectations.
Ensure completed repairs have undergone quality control and/or a road test.
Maintain current knowledge of vehicle operation, warranties, campaigns, state lemon laws, Technical Service Bulletins, and other service information.
Ensure service-level targets are met or exceeded.
Ensure required documentation is complete and complies with regulations and standards.
Comply with and enforce safety policies and procedures.
Attend required staff meetings, training, and educational classes.
Perform other duties as assigned.