Automotive Service Technician - Glendora, California, United States

Toyota of Glendora•Glendora, CA

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and reliable service delivered as promised, and meeting personal service-improvement goals measured against customer satisfaction and production numbers provided by the Service Manager. Technicians are expected to maintain a professional appearance and work ethic, communicate effectively, and participate in available training. The employer offers competitive compensation, health benefits, paid vacation, paid holidays, training, growth opportunities, and a professional work environment.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
A proven record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Good judgment.
Valid state driver’s license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised the first time.
Address customers’ original concerns before recommending additional sales.
Inspect vehicles for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return vehicles as clean as, or cleaner than, when they arrived.
Participate in factory-sponsored and in-house training programs offered.
Complete paperwork correctly and attach required shop forms to the hard copy of the repair order.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers.