Automotive Service Advisor - Whittier, California, United States

Ocean Honda of Whittier • Whittier, CA

5d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and the liaison between customers and technicians. The role involves listening to and understanding customers’ concerns, arranging appropriate service and repairs, and managing expectations around service delivery. The Service Advisor explains necessary and recommended repairs and maintenance to customers.

The ideal candidate has a strong technical and customer service record and can work productively in a fast-paced team environment. A positive attitude, professional appearance, and strong communication skills are important. The description outlines core aspects of the position; additional duties may be required, and responsibilities may change to meet business needs.

Requirements

• High school diploma or GED.
• One year of dealer-level or large-facility experience is preferred.
• Valid and unrestricted driver's license and a clean driving record.
• Professional and dependable.
• Safety- and customer-service-oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
• Ability to work productively in a fast-paced team environment.

Nice To Haves

• Post-secondary automotive training or experience.

Responsibilities

• Schedule service for customers in person or by phone to support prompt and accurate diagnosis of problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
• Make repair recommendations and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs have gone through quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSB).
• Ensure service-level targets are met or exceeded.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend staff meetings, training, and educational classes as required.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience
• Medical benefits
• Paid vacation
• Holidays
• 401(k) with company match
• Opportunity for advancement
• Direct deposit

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED