Automotive Service Advisor
About The Position
The Service Advisor is the communication center for service and repair activities and the liaison between customers and technicians. As the primary point of contact for automotive service and repair matters, the Service Advisor listens to and understands customer concerns, arranges appropriate service and repairs, and manages expectations about service delivery. The advisor explains needed repairs and recommended maintenance to customers. The role requires a professional, dependable, customer-service-oriented person who can work productively in a fast-paced team environment. The position may involve additional routine duties beyond those listed.
Requirements
- High school diploma or GED.
- One year of dealer-level or large-facility experience is preferred.
- Valid, unrestricted driver's license and clean driving record.
- Professional and dependable.
- Safety- and customer-service-oriented.
- Basic computer and internet skills.
- Outstanding communication skills.
- Professional appearance and work ethic.
- Ability to read and comprehend instructions.
- Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
- Ability to work productively in a fast-paced team environment.
Nice To Haves
- Post-secondary automotive training or experience.
- At least one year of dealer-level or large-facility experience.
- Strong technical and customer-service performance record.
Responsibilities
- Schedule customer service appointments in person or by phone to support prompt and accurate diagnosis of problems.
- Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
- Recommend repairs and manage repair delivery by setting and managing customer expectations.
- Ensure completed repairs undergo quality control and/or a road test.
- Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins.
- Ensure service-level targets are met or exceeded.
- Ensure required documentation is complete and complies with regulations and standards.
- Comply with and enforce safety policies and procedures.
- Attend staff meetings, training, and educational classes as required.
- Perform other duties as assigned.
Benefits
- Competitive pay based on experience.
- Medical benefits.
- Paid vacation.
- Holidays.
- Professional workplace.
- Non-smoking workplace.
- Drug-free workplace.
- Opportunity for advancement.
- Direct deposit.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
