Automotive Service Advisor - Dickson, Tennessee, United States

Victory Nissan of Dickson • Dickson, TN

5d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters and serves as the liaison between customers and technicians. The role involves listening to and understanding customer concerns, arranging appropriate service and repairs, and setting and managing expectations regarding service delivery. The Service Advisor explains necessary repairs and recommended maintenance to customers. Additional duties may be required, and the listed responsibilities are not exhaustive.

Requirements

• High school diploma or GED.
• One year of dealer-level or large-facility experience is preferred.
• Valid, unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety- and customer-service-oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
• Ability to work productively in a fast-paced team environment and deliver customer service.

Nice To Haves

• Post-secondary automotive training or experience.
• At least one year of dealer-level or large-facility experience.
• Strong technical and customer-service performance record.

Responsibilities

• Schedule service appointments in person or by phone to support prompt and accurate diagnosis of problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain customer authorization when repair estimates change.
• Make repair recommendations and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs have passed quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSBs).
• Ensure service-level targets are met or exceeded.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend required staff meetings, training, and educational classes.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Paid vacation
• Paid holidays
• 401(k) with company match
• Opportunity for advancement
• Competitive pay based on experience
• Direct deposit
• Professional workplace
• Non-smoking workplace
• Drug-free workplace

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED