Automotive Service Advisor - Gilbert Arizona, Arizona, United States

Horne Kia•Gilbert Arizona, AZ

About The Position

The Automotive Service Advisor meets and greets service customers promptly, professionally, and courteously. The role involves identifying customers’ service needs, recommending appropriate services, parts, and accessories, providing cost and completion-time estimates, and obtaining customer authorization. The Service Advisor monitors repair progress, communicates changes and recommendations to customers, administers warranty repairs in accordance with manufacturer guidelines, confirms appointments, follows up after repairs, and inspects vehicles before delivery. The position also requires compliance with state and federal automobile repair and consumer protection laws, and conduct consistent with the company’s values when interacting with customers, coworkers, and vendors. This description outlines the general nature of the work and is not an exhaustive list of duties; responsibilities may be amended to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service histories to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates and obtain proper customer authorization.
Monitor vehicle service progress and contact customers about changes to cost estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled arrival.
Conduct post-repair follow-up with customers.
Inspect vehicles before delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet state and federal legal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with the company’s values in interactions with customers, coworkers, and vendors.