Automotive Service Technician - Globe , Arizona, United States

Horne Chrysler Dodge Jeep Nissan•Globe, AZ

4d•Onsite

About The Position

The Automotive Service Technician is responsible for delivering safe, reliable vehicle service and supporting customer satisfaction through strong work habits and professional conduct. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production figures provided by the Service Manager. The role includes diagnosing and repairing vehicles, addressing customers’ original concerns before pursuing additional sales, inspecting vehicles for maintenance and repair opportunities, keeping current with technical information, and completing required paperwork. Technicians are expected to maintain a professional appearance, arrive ready to work, participate in offered training, and help ensure customers receive courteous service.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver’s license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using available administrative and technical tools.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to provide safe, honorable vehicle service as promised and right the first time.
Address original customer concerns before moving on to additional sales.
Inspect every vehicle for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return each vehicle as clean as or cleaner than when it arrived.
Participate in factory-sponsored or in-house training programs offered to the technician.
Complete paperwork correctly and attach all required shop forms to the repair order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor customer satisfaction and production numbers provided by the Service Manager.