Service Advisor - Show Low , Arizona, United States

Horne Chrysler Dodge Jeep Ram Show Low•Show Low, AZ

About The Position

The Service Advisor greets service customers promptly and professionally, assesses vehicles and service histories to verify customer needs, and recommends appropriate services, parts, and accessories. The role provides accurate cost and completion-time estimates, obtains customer authorization, tracks service progress, communicates changes, and follows manufacturer guidelines when administering warranty repairs. The Service Advisor also confirms appointments, follows up after repairs, inspects vehicles before delivery, communicates repair results, and complies with applicable automobile repair and consumer protection laws. The position requires a customer-focused, professional approach and behaviors consistent with the company’s values when interacting with customers, coworkers, and vendors. The listed duties describe the general nature of the work and are not exhaustive; responsibilities may change to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates, communicate recommendations, and obtain customer authorization.
Monitor service progress and contact customers about changes to estimated costs, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled arrival.
Conduct post-repair follow-up with customers.
Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate the results to customers.
Meet state and federal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with company values in interactions with customers, coworkers, and vendors.