Automotive Service Advisor

Ken Garff Automotive Group • Camarillo, CA

9d • $3,500 - $8,000

About The Position

BMW of Camarillo, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on building customer relationships, identifying vehicle service needs, communicating service updates and estimates, and ensuring a positive customer experience. The Service Advisor uses dealership management and other software to access customer service history, schedule appointments, enter repair orders, and manage information. Compensation is described as an average monthly salary range of $3,500–$8,000, consisting of state minimum wage plus commission, bonuses, and/or incentives. Individual pay is determined by factors such as skills, relevant experience, education or training, and performance-related bonuses and incentives.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships quickly.
• Unselfish and approachable, with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payment.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, diabetes management program, and parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed