Automotive Service Advisor

Kunes Auto Group•Springfield, IL

7d•$80,000 - $120,000

About The Position

Kunes Auto Group is seeking a skilled, customer-oriented Automotive Service Advisor to act as the link between customers and the service department. The advisor assesses customers’ vehicle service needs, prepares repair orders, and supports an outstanding customer experience throughout the service process. The position is suited to confident people with a customer-service mindset. Compensation is $80,000 or more annually, based on experience, with bonus opportunities. Paid training and career growth are available.

Requirements

At least 1 year of experience in service advising, automotive or car sales, commissioned sales, customer service, or parts; the employer is willing to train the right person.
Strong communication and organizational skills, with attention to detail.
Ability to multitask and stay organized in a fast-paced environment.
Technological aptitude and ability to learn computer and service scheduling software quickly.
Valid driver's license and clean driving record.

Nice To Haves

Knowledge of vehicle maintenance and repair processes.

Responsibilities

Greet customers, assess their vehicle concerns, and record their needs.
Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
Prepare detailed repair orders, including labor and parts estimates, for customer approval.
Communicate inspection results and recommend necessary corrective actions.
Update customers on repair progress, explain costs, and obtain authorization for additional work.
Advise customers about vehicle care, preventative maintenance, and available services.
Schedule service appointments and support an efficient process.
Address customer concerns promptly and maintain high customer satisfaction standards.
Coordinate with technicians to ensure vehicles are serviced within the promised timeframe.
Implement quality control processes to minimize errors and support customer satisfaction.

Benefits

Paid training and ongoing professional development.
Career growth and advancement opportunities across more than 40 dealerships.
Comprehensive benefits package, including medical, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off.
Life insurance.
Employee Assistance Program.
Daily pay options.
Employee discounts on vehicles, parts, and service.
Supportive leadership and team environment.