Service Advisor LHM Volkswagen Lakewood

Asbury Automotive•Lakewood, CO

1d•$65,000 - $115,000•Onsite

About The Position

The Service Advisor II supports the Service Manager in achieving maximum production and expense control, improving business efficiencies and customer service, and helping other employees succeed. The role monitors repair order processes; oversees timely, accurate communication and documentation between dealership personnel and customers; communicates repair time expectations and obtains customer contact information for follow-up; and helps maintain positive relationships among the dealership, customers, and manufacturers. The Service Advisor II also oversees warranty adjustments for new and used vehicles, maintains product knowledge and trains supporting staff, follows manufacturer procedures, protects confidential information, completes required training, and maintains a clean and safe work environment in compliance with OSHA and EPA requirements. The role requires integrity, ethical conduct, regular attendance, and effective interaction with others. Compensation is listed as $65,000–$115,000 annually and may be based on performance and experience; the description states that more than 50% of compensation is commissions on goods and/or services. Work takes place in a dealership setting, including exposure to shop conditions such as noise, dust, odors, fumes, chemicals, and adhesives, as well as prevailing weather conditions. The position is generally assigned regular business hours, but typically involves working more than 40 hours per week. Applicants need a high school diploma or equivalent, at least two years of progressive automotive service experience, a valid driver's license and an MVR record meeting company requirements, and applicable factory training credentials.

Requirements

High school diploma or equivalent.
At least 2 years of progressive experience in automotive service.
Valid driver's license and an MVR record meeting company policy requirements.
Applicable factory training credentials.
Ability to read and write and communicate effectively with customers and employees, including active listening.
Skills in critical thinking, troubleshooting, repair, quality control analysis, conflict resolution, and negotiation.
Knowledge of Microsoft Office products.
Knowledge of English, customer and personal service, mechanical equipment and tools, hazardous-material safety, and sales and marketing.
Ability to adapt to changing work conditions, manage competing demands, maintain confidentiality, make decisions, plan and organize work, manage time, and follow safety and security procedures.
Ability to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls, and move about facilities.
Vision adequate for close, distance, and peripheral vision and adjusting focus.
Ability to lift up to 50 pounds.
Ability to operate equipment and move vehicles safely.
Regular, punctual attendance and timeliness according to the department's work schedule.
Ability to work more than 40 hours per week when typical for the role.

Nice To Haves

Knowledge of Larry H. Miller Dealerships' current company management systems is desirable.

Responsibilities

Support the Service Manager in achieving maximum production and expense control.
Identify ways to improve business operating efficiency and customer service.
Support and teach other employees to help them succeed.
Monitor repair order processes to maintain proper Service Department operations.
Oversee timely and accurate communication and documentation between company personnel and customers.
Explain repair time expectations to customers and obtain their contact information for follow-up.
Maintain positive relationships among the dealership, customers, and manufacturers.
Oversee warranty adjustments for new and used vehicles.
Maintain product knowledge and train supporting staff in proper product usage.
Follow procedures in the applicable manufacturer manuals.
Protect confidential information and maintain employee, customer, and vendor confidence.
Complete and maintain required Larry H. Miller Dealerships training.
Maintain a clean and safe work environment and follow OSHA and EPA requirements.
Maintain composure, handle job stress, and interact effectively with others.
Perform other duties as requested by management.
Uphold high ethical standards and represent the dealership professionally.

Benefits

Semi-monthly pay
Paid holidays and paid time off
Paid training
Stock awards for eligible select management and front-line team members
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
Up to 12 weeks of paid pregnancy leave (disability leave)
Paid parental leave
Health savings accounts
Flexible spending accounts
Short-term and long-term disability plans
Whole life and term life insurance
401(k) with company match
Digital career path tool
Continuous training through Asbury's internal learning management system
Professional growth and development opportunities
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Paid volunteer hours through community service initiatives
Employee referral program with bonus opportunities