Automotive Service Advisor/Sales

Sun Auto Tire and Service•Columbus, MS

23d

About The Position

Delta World Tire is an independent tire dealer with more than 30,000 tires in stock and offers automotive repair and preventative maintenance. The Assistant Store Manager/Service Advisor sells and promotes the company’s products and services while following store standards and expectations. Compensation is up to $20 per hour, plus commission and bonus.

Requirements

Professional appearance.
Proven ability to work in a process-driven environment.
Possess a valid driver’s license or obtain one within 30 days of hire.
Ability to work a minimum of five days per week, including Saturdays.

Nice To Haves

Prior experience as a Service Advisor is helpful but not required.

Responsibilities

Greet customers promptly and courteously in person and by telephone using standardized customer service techniques.
Listen to and document customer concerns, inspect vehicles, and review service histories to identify and verify service needs.
Recommend services within the appropriate level of knowledge and communicate technician recommendations clearly so customers can make informed decisions.
Document all service recommendations in customer files.
Promote appropriate services, parts, and accessories by demonstrating an understanding of products and related service requirements.
Provide accurate quotes, including cost and completion time, for customer-approved services.
Update customers throughout the day on the status of their services.
Follow checkout procedures, review completed multi-point inspections, and explain applicable warranties.
Conduct follow-up calls after repairs and for declined services to ensure customer satisfaction.
Track new returns, core returns, and warranty parts for individual customers.
Perform other duties as assigned.