Automotive Service Advisor/Sales

Sun Auto Tire and Service • Lake Charles, LA

4d

About The Position

The Assistant Store Manager/Service Advisor sells and promotes the products and services offered by Delta World Tire while following the company’s store standards and expectations. The position includes greeting customers, understanding and documenting vehicle concerns, identifying service needs, recommending appropriate services, and communicating technician recommendations so customers can make informed decisions. The advisor provides accurate estimates and service updates, processes customer tickets, explains completed inspections and applicable warranties, follows up after repairs or declined services, and tracks returns and warranty parts. Compensation is up to $20 per hour, plus commission and bonus.

Requirements

• Professional appearance.
• Proven ability to work in a process-driven environment.
• Possess a valid driver’s license or obtain one within 30 days of the hire date.
• Ability to work at least five days per week, including Saturdays.

Nice To Haves

• Prior experience as a Service Advisor is helpful but not required.

Responsibilities

• Greet customers promptly and professionally in person and by telephone using the company’s standardized customer service techniques.
• Listen to and document customer concerns, inspect vehicles, and consult service history to identify and verify service needs.
• Recommend services appropriate to the advisor’s level of knowledge.
• Clearly communicate additional recommendations from automotive technicians and document recommendations in customer files.
• Promote appropriate services, parts, and accessories by demonstrating understanding of the products and related service requirements.
• Provide accurate quotes, including service costs and estimated completion times, for customer-approved work.
• Update customers throughout the day on the status of their services.
• Follow proper checkout procedures, including reviewing the completed multi-point inspection and explaining applicable warranties.
• Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay
• Tuition reimbursement
• Paid vacation and sick time
• Six paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement
• Commission and bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed