Service Advisor
About The Position
The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The position works with customers and technicians to identify maintenance needs, advises customers on necessary and recommended services, offers additional services and repairs, prepares and explains estimates, and schedules appointments. The role has no direct supervisory responsibilities. The position requires previous experience in automotive or customer service industries, working knowledge of vehicle mechanical operations, and strong interpersonal, customer service, and organizational skills. Duties are generally performed in the service area and may include road tests and inspections of customer vehicles, frequent movement around the Service Department, and regular interaction with customers, service managers, technicians, and other dealership employees. Scheduled shifts may include evenings, weekends, and holidays.
Requirements
- High school diploma.
- Three to five years of desired work experience.
- Previous experience in automotive or customer service industries.
- Working knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
- Valid driver’s license.
- Intermediate skills in Microsoft Office products.
- Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
- Regular and predictable attendance.
Responsibilities
- Work with customers and technicians to identify required maintenance.
- Advise customers on necessary and recommended services.
- Offer additional services and repairs to customers.
- Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
- Estimate the cost of mechanical, electrical, and other repairs.
- Enter itemized estimates on service orders and explain them to customers.
- Schedule customer appointments.
- Meet dealership standards for repair and order production.
- Maintain CSI at or above Company standards.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Accurately record all hours worked in the company timekeeping system.
- Follow Safeguards rules and regulations and comply with Company policies and procedures.
- Demonstrate the Company’s Core Values.
- Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
