Service Advisor

Stroup's Garage•Yeagertown, PA

12d

About The Position

Stroup's Garage is seeking a Service Advisor to build customer relationships, understand customers’ vehicle needs, and help them make informed decisions about maintenance and repairs. The role manages the customer experience from the initial appointment through vehicle delivery, communicates recommendations, coordinates repairs with technicians, and keeps customers informed throughout their visit. The Service Advisor is expected to present estimates and recommendations clearly, explain their value, address price concerns professionally, seek repair authorization, and follow up on declined work and future maintenance needs. The position emphasizes honest, customer-focused recommendations rather than high-pressure sales, while working toward individual and company performance goals. Stroup's Garage describes the role as an opportunity to develop professionally through ongoing training in a clean, organized facility with modern technology, established processes, and potential for advancement.

Requirements

Strong communication skills and the ability to communicate confidently, honestly, and professionally.
Ability to build customer relationships and deliver an exceptional customer experience.
Ability to listen to customers and explain repairs and recommendations clearly.
Comfort discussing repair costs and asking customers for authorization.
Ability to address customer questions and price objections professionally without high-pressure sales tactics.
Ability to manage multiple responsibilities while staying organized and focused.
Ability to work independently and communicate effectively with technicians and management.
Critical thinking, problem-solving, and sound decision-making skills.
Integrity, accountability, professionalism, and commitment to continuous improvement.
Commitment to customer service and sales performance.

Responsibilities

Build customer relationships and earn customers’ trust.
Understand customers’ needs, vehicle use, ownership plans, and priorities.
Prioritize recommendations based on customers’ concerns, safety needs, and maintenance requirements.
Present repair estimates and maintenance recommendations clearly and confidently.
Explain the value and importance of recommended services, including the consequences of delaying necessary repairs.
Address customer questions, price concerns, and objections professionally without high-pressure sales tactics.
Ask customers for authorization to complete recommended repairs and services.
Follow up on declined recommendations and future maintenance needs.
Coordinate the repair process with technicians while respecting their responsibility for vehicle diagnosis and repair.
Keep customers informed throughout their visit and manage the customer experience from appointment through vehicle delivery.
Work toward individual and company sales and performance goals while maintaining honesty and integrity.
Manage multiple responsibilities, stay organized, solve problems, and make sound decisions.
Communicate effectively with technicians and management.
Continue learning and improving professionally.