Service Advisor

Blue Compass RV Oklahoma City•Norman, OK

13d

About The Position

Blue Compass RV is seeking a Service Advisor to deliver an exceptional customer experience and help drive service department success. The Service Advisor is the primary liaison between customers and technicians, guiding customers through service needs, providing accurate recommendations and estimates, and supporting an efficient workflow. The role calls for a sales-minded professional who can identify additional service opportunities and handle challenging customer situations with professionalism and care. Compensation is salary plus commission, with a stated range of $65,000–$95,000. Blue Compass RV is based in Fort Lauderdale and has more than 100 dealerships nationwide. The company describes its culture as one in which associates are treated like family and supported through training, development, and career-growth opportunities. The company is an equal opportunity employer and maintains a drug- and alcohol-free workplace.

Requirements

Strong sales mentality and ability to recommend and close additional services.
Excellent verbal and written communication skills.
Ability to handle customer concerns and service-recovery situations with confidence and professionalism.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and follow-up skills.
Solid computer skills and ability to navigate service systems.
Team-oriented mindset and ability to work closely with technicians and leadership.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver’s license required.

Nice To Haves

Minimum of 1 year of service advisor, automotive, or related experience preferred.
Previous RV or camping lifestyle experience is a plus.
Automotive or service industry background preferred.
Good driving record may be required for some positions.

Responsibilities

Serve as the primary customer contact from service check-in through completion.
Build customer relationships, identify service needs, and take a sales-driven approach.
Provide accurate estimates for repairs and installations before scheduling.
Communicate with technicians to support accurate diagnostics and timely completion.
Keep customers informed about repair progress and manage expectations.
Handle customer concerns and escalations professionally, empathetically, and with a solution-oriented approach.
Identify upsell opportunities to maximize service revenue.
Maintain accurate documentation, work orders, and communication records.
Manage multiple tasks in a fast-paced service environment.