Service Advisor

QUALITY EQUIPMENT•Carthage, NC

12d•Onsite

About The Position

Quality Equipment, a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia, is seeking a Service Advisor for its Carthage branch. The role supports the Service Department by responding to customer inquiries, managing work orders through closure and invoicing, maintaining customer and service records, and coordinating service-related parts, warranty submissions, and equipment movement. The Service Advisor also assists customers and technicians, helps with parts-counter coverage when needed, and represents the dealership in a way that promotes customer loyalty and goodwill. The role offers competitive base wages and a structured bonus program. Employees may participate in benefits including medical and dental insurance, a flexible spending account, life insurance, paid time off, paid holidays, a 401(k) program with employer match, and a company discount. Quality Equipment also provides paid training and opportunities for professional and personal development.

Requirements

High school diploma or equivalent experience.
Basic knowledge of accounting practices.
Ability to use standard desktop applications, such as Microsoft Office, and internet functions.
Knowledge of office procedures.
Ability to operate a forklift.
Good understanding of local conditions and knowledge of machinery sale and resale values.
Self-starter with good communication and interpersonal skills.
Good computer skills.
Positive attitude.
Ability to lift up to 50 pounds.
Ability to stand and sit for long durations.
Ability to work with a PC, manuals, and detailed close-up tasks.
Ability to drive daily, over short and long distances.
Ability to grasp and manipulate tools and parts.

Nice To Haves

General understanding of mechanical or technical terms.
Agricultural background.

Responsibilities

Field internal and external customer inquiries for the Service Department.
Open work orders and maintain control of them until they are closed and invoiced.
Update customer profiles using equipment, hours, or other information from customer work orders.
Maintain service accessories and supplies and prepare replacement orders when necessary.
Prepare warranty and/or product-improvement submissions for the Central Warranty Administrator.
Assist customers with loading and unloading mowers or equipment when necessary.
Perform other functions or duties as directed by management in line with dealership objectives.
Close and process repair orders for payment when needed.
Assist technicians and provide parts service, including parts lookup, pulling parts from parts stock, and processing MD orders where applicable.
Assist at the parts counter when necessary.
Assist with loading and unloading trucks when necessary, where applicable.
Help stage equipment entering or leaving the Service Department and maintain the lot for customer pickup and delivery by branch drivers.
Act as a dealership ambassador and protect its positive image while promoting customer loyalty and goodwill.