Service Advisor
About The Position
As a Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. The role calls for familiarity with product offerings, inventory needs, technician scheduling, and customer service. Service Advisors greet vehicle owners, explain the repair process, and help customers with their service needs. #1 Cochran describes itself as the leading automotive retailer in the tri-state area, with more than 1,800 team members. The company highlights an award-winning workplace focused on learning and development, innovation, career growth, teamwork, and serving customers, team members, and communities.
Requirements
- Organized and friendly personality.
- Demonstrated ability to work on a team.
- Excellent time management skills.
- Excellent communication skills with internal and external customers.
- Professional and energetic work style.
- Current and valid driver’s license.
- Clean driving record.
- Excellent work ethic.
Nice To Haves
- Previous dealership service advisor experience.
Responsibilities
- Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience and complete assignments that help the dealership leave a positive impression.
- Provide concierge support for owner inquiries by phone or in person.
- Schedule service appointments using the available scheduling system properly.
- Obtain customer history and vehicle data before arrival when possible.
- Greet customers in a timely, friendly manner and obtain vehicle information.
- Accurately and clearly document customer vehicle needs on repair orders.
- Inspect vehicles for damage and other needs.
- Advise customers on vehicle care and the value of maintenance according to manufacturers’ specifications.
- Review the Multi-Point Inspection format and request authorization.
- Check progress toward completion and contact customers about changes to estimates or promised completion times.
- Explain cost and time requirements in detail and obtain proper authorization before performing additional repairs.
Benefits
- Full complement of health insurance benefits.
- Paid time off in the first year of employment: 12, 16, or 20 days annually.
- Paid holidays and community service day.
- Paid parental leave.
- 401(k) with company match.
- Long-term career growth opportunities.
- Competitive pay plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
