Service Advisor

Sun Auto Tire and Service•Conway, AR

12d

About The Position

The Sales & Service Advisor is a key customer contact in an automotive service and tire shop. The advisor greets customers, listens to their vehicle concerns, recommends services, and guides them through the service experience from check-in to checkout. The role involves explaining maintenance, repair, tire, warranty, and financing options; preparing estimates, work orders, and invoices; and keeping customers informed about service progress, timing, and costs. The company provides training on its products, services, and customer and store tools. This role offers opportunities to develop customer care, sales, and workflow skills and advance into field leadership positions.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities in a fast-paced environment.
Valid driver's license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers updated on service status, timing, and cost.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.