Service Advisor

Rush Enterprises•Orlando, FL

11d

About The Position

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers is a network of commercial vehicle dealerships representing truck and bus manufacturers, including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. The Service Advisor gathers customer concerns, inspects vehicles, performs on-the-spot diagnostics, reviews service history, and recommends needed work. The role documents customer information and vehicle problems, schedules service based on shop workflow, creates repair orders, arranges payment and credit approval when necessary, and keeps customers updated on repair progress, estimates, timing, and additional work requiring authorization. The employee may also be required to follow other instructions and perform other duties requested by their leader.

Requirements

High school diploma or GED.
One year of service experience, or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company’s carrier.

Responsibilities

Gather customer complaint details and expectations.
Perform a vehicle walk-around inspection and verify vehicle information.
Connect to J-Pro and perform on-the-spot vehicle diagnostics; print the report, refer to service history (e.g., SIR), and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Accurately document vehicle problems and verify customer information on a service input card; obtain the customer’s signature.
Establish a promised time based on shop workflow and communicate with the foreman.
Establish the customer’s payment method and obtain credit approval when necessary.
Create a repair order in the business system, create a repair-order file, and secure the signed service input card in the standardized repair-order jacket.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before performing additional repairs.
Follow other instructions and perform other duties requested by the employee’s leader.