Service Advisor

Hendrick Automotive Group•Kansas City, MO

23d•Onsite

About The Position

The Service Advisor sells, identifies, and documents service, maintenance, and repair work for customers, and schedules services to be performed. The role works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, prepares itemized estimates, and explains them to customers. Duties are generally performed in the service area and may include road-testing customer vehicles and inspecting vehicles. The position has no direct supervisory responsibilities. It requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee may also be assigned other duties and responsibilities by a supervisor.

Requirements

Previous experience in automotive or customer service industries; desired work experience is 3–5 years.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
High school diploma desired.
Valid driver's license.
Intermediate skills in Microsoft Office products and ability to use the Dealership Management System and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs to restore vehicles to the condition specified by customers.
Estimate mechanical, electrical, and other repair costs; enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable federal, state, local, and company safety rules.
Demonstrate the company's Core Values.
Perform other duties as assigned.
Inspect customer vehicles and, as needed, conduct road tests and convey information between customers and service technicians.