Service Advisor/ASM

Hudson Automotive Group • Morristown, TN

1d • $80,000 - $100,000

About The Position

Honda Morristown, part of Hudson Automotive Group, is seeking a customer-focused Service Advisor to join its high-volume service department. The Service Advisor is the primary connection between customers and the service department, guiding customers through maintenance and repair needs while coordinating with technicians and supporting customer satisfaction and department goals. The position offers an earning potential of $80,000–$100,000+ per year for top performers, plus manufacturer incentives and performance bonuses. The job description highlights company-provided training, career development, internal advancement opportunities, accrued PTO, employee discounts, and a balanced schedule.

Requirements

• Previous customer service experience.
• Proven ability to deliver an exceptional customer experience.
• Excellent communication and interpersonal skills.
• Ability to guide customers throughout the service process.
• Strong emotional intelligence and problem-solving skills.
• Professional, dependable, and customer-focused attitude.

Nice To Haves

• Previous Automotive Service Advisor experience.
• Automotive service or sales experience.
• CRM software experience.
• Experience working in a high-volume customer-facing environment.

Responsibilities

• Greet customers and create a positive service experience.
• Listen to customer concerns and accurately document repair and maintenance needs.
• Guide customers through the service and repair process.
• Present maintenance recommendations and repair solutions professionally.
• Provide service estimates, timelines, and repair updates.
• Coordinate with technicians to ensure efficient repair completion.
• Communicate additional service recommendations when needed.
• Manage repair orders from write-up through vehicle delivery.
• Develop long-term customer relationships through trust and outstanding service.
• Help achieve department goals while maintaining exceptional customer satisfaction.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Accrued PTO.
• Employee development and training programs.
• Career advancement opportunities.
• Employee discounts on vehicles, parts, and services.
• Manufacturer incentives and performance bonuses.
• Flexible 5-day work week with alternating Saturdays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed