Service Advisor/ASM
About The Position
Honda Kingsport, part of Hudson Automotive Group, is seeking a motivated, customer-focused Service Advisor for its high-volume service department in Kingsport, Tennessee. The Service Advisor serves as the key connection between customers and the service team, creating a positive experience from customer arrival through vehicle delivery. The role offers stated yearly earning potential of $70,000–$100,000+ for top performers, with performance-based cash spiffs and additional manufacturer incentives and bonuses. The work schedule is described as a flexible five-day week with alternating Saturdays. The employer also describes training, career development, accrued paid time off, and internal advancement opportunities. The position may suit an experienced automotive professional or a customer service professional looking to grow in the automotive field. Hudson Automotive Group describes itself as a third-generation, family-owned organization founded in 1948, with more than 50 dealerships throughout the Southeast. Employment is contingent on successful completion of applicable pre-employment screenings.
Requirements
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Proven ability to deliver an outstanding customer experience.
- Ability to confidently guide customers through the service process.
- Strong problem-solving skills and emotional intelligence.
- Self-motivated, professional, and results-oriented.
Nice To Haves
- Previous Automotive Service Advisor experience.
- Automotive service or sales experience.
- CRM or dealership software experience.
- Experience working in a high-volume customer-facing environment.
Responsibilities
- Greet customers and build lasting relationships.
- Listen to customer concerns and accurately document vehicle service needs.
- Guide customers through the maintenance and repair process.
- Present recommended maintenance and repair services clearly and professionally.
- Provide estimates, timelines, and repair updates.
- Coordinate with technicians to help ensure repairs are completed efficiently.
- Communicate additional service recommendations to customers.
- Manage repair orders from write-up through completion.
- Follow up with customers and help build long-term loyalty.
- Deliver an exceptional customer experience while achieving individual and department performance goals.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Accrued PTO.
- Employee training and professional development.
- Career growth and advancement opportunities.
- Employee discounts on vehicles, parts, and services.
- Performance-based cash spiffs.
- Additional manufacturer incentives and bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
