Service Advisor

Ken Garff Automotive Group • Surprise, AZ

23d

About The Position

Hyundai Surprise, a Ken Garff Automotive Dealership, is hiring a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The position focuses on building customer relationships, identifying service needs, communicating repair information, and ensuring a professional and satisfying service experience. The ideal candidate is friendly, cooperative, motivated, patient, conscientious, analytical, and precise, and is comfortable in a fast-paced environment.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships.
• Unselfish and approachable, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, and diabetes management program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed