Automotive Service Advisor
EasyCare Recruiting•Salisbury, NC
About The Position
Ben Mynatt Nissan is seeking an Automotive Service Advisor with a strong customer-service orientation. The role welcomes customers, coordinates appointments, and serves as a liaison between customers and service technicians. The advisor explains repair needs and costs, keeps customers informed throughout the repair process, and helps ensure repairs are completed to dealership standards. Experience is preferred but not required. Compensation is based on experience, and the company offers benefits.
Requirements
- Experience is preferred but not required.
Nice To Haves
- Experience as a Service Advisor.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to customers and clearly communicate repair needs to technicians.
- Recommend and sell additional services using low-pressure, high-integrity methods.
- Provide accurate repair and maintenance cost estimates.
- Follow dealership policies for customer vehicle care and operation.
- Follow up on repairs and keep customers informed of progress.
- Sell and manage extended warranties.
- Inspect repair quality and ensure all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs with customers.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits
- Excellent benefits (specific benefits are not listed).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
