Automotive Service Advisor

Madison Honda•Phillipsburg, NJ

22d

About The Position

The Automotive Service Advisor meets and greets service customers promptly, professionally, and courteously. The role involves identifying customer service needs, recommending appropriate services, parts, and accessories, providing cost and completion-time estimates, and obtaining customer authorization. The advisor monitors repair progress, communicates changes to estimates, delivery times, or recommended work, and administers warranty repairs according to manufacturer guidelines. The position also includes confirming appointments, conducting post-repair follow-up, inspecting vehicles before delivery, communicating repair results, and complying with applicable automobile repair and consumer-protection laws. The advisor is expected to demonstrate company values when interacting with customers, coworkers, and vendors. Duties listed are representative and may be amended to meet business and organizational needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
High-energy personality and a positive attitude.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates and obtain customer authorization.
Monitor service progress and contact customers about changes to costs, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before scheduled arrival and conduct post-repair follow-up.
Inspect vehicles before delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet applicable state and federal automobile repair and consumer-protection requirements.
Demonstrate company values in interactions with customers, coworkers, and vendors.