Service Advisor - Land Rover SW Houston

Sonic Automotive•Houston, TX

About The Position

At Land Rover SW Houston, a Sonic Automotive dealership, the Service Advisor is a key member of the service team who provides customer service and supports the smooth operation of the service department. The role serves as the liaison between customers and technicians, helping ensure vehicles are properly diagnosed, serviced, and repaired in a timely manner. Performance-based draw and commission earnings are listed at $75,000 to $150,000+ per year; actual earnings depend on performance, and high-performing professionals may earn above that range. This is a full-time position. Sundays are always off, and Saturday availability is required. Applicants must be authorized to work in the United States and able to pass pre-employment testing, including background checks, an MVR check, and a drug test, and have a valid driver’s license.

Requirements

At least 1 year of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver’s license and clean driving record.
Authorization to work in the United States.
Ability to pass pre-employment testing, including background checks, MVR, and drug test.

Nice To Haves

Experience using and working with CDK.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers’ concerns and accurately document vehicle issues.
Explain recommended services and repairs in detail.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with service technicians to support timely repair completion.
Update customers on vehicle status throughout the service process.
Provide accurate repair timelines and inform customers of delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices, including a breakdown of services performed.
Process payments and handle billing inquiries.
Follow up after service to check customer satisfaction and address concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about automotive technologies and services.
Provide customers with maintenance schedules and recommended-service information.