Service Advisor - Land Rover New Rochelle

AutoNation • New Rochelle, NY

1d

About The Position

The Service Advisor works in AutoNation’s service department as the go-between for customers and Service Technicians. The role involves active participation in the service lane and explaining technicians’ recommendations in easy-to-understand language, including suggesting relevant services that help keep customers’ vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to identify service opportunities and provide an exceptional customer experience that builds loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED