BDC Director - Land Rover New Rochelle

AutoNation • New Rochelle, NY

20h

About The Position

The BDC Director at Land Rover New Rochelle leads a sales team to deliver an exceptional customer experience and drive sales performance. The role includes selecting, training, coaching, developing, and retaining sales associates; setting team goals; and supporting targeted unit sales, profit margins, market share, and customer satisfaction. The director oversees e-lead and customer follow-up processes, helps transition customers from phone and online contact to in-store visits, supports vehicle sales and trade appraisals, and works with dealership leadership on inventory and business performance.

Requirements

• High school diploma or equivalent.
• Proven success in e-commerce automotive sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

• Lead yourself and the team in a way that supports AutoNation’s Vision and Mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
• Drive the business through a high level of involvement in day-to-day operations.
• Ensure e-leads are handled promptly, questions are answered, information is provided, and appointments are set when possible.
• Manage follow-up with e-leads and assist customers through their research phase until they are ready to purchase a vehicle.
• Ensure customers transition effectively from phone and internet contact to their in-store experience.
• Manage the negotiation process with Sales Associates and ensure customers understand vehicle purchase options and pricing.
• Appraise vehicles for trade.
• Manage showroom, e-commerce, and phone customer traffic.
• Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.
• Select, train, coach, develop, and retain sales associates.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED