Service Advisor - Land Rover New Rochelle

AutoNation • New Rochelle, NY

2d • $5,500 - $11,000

About The Position

The Service Advisor works in the service department as the liaison between service technicians and customers. The role involves working actively in the service lane, explaining technicians’ recommendations in clear language, and identifying relevant opportunities to help customers keep their vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to provide a strong service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative sales process to help customers plan ongoing vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure their satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and offers through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED