Service Advisor - Land Rover SW Houston
About The Position
As a Service Advisor at Land Rover SW Houston, you will be a key member of the service team, providing outstanding customer service and helping ensure the service department operates smoothly. You will act as the liaison between customers and technicians so vehicles are diagnosed, serviced, and repaired in a timely manner. Compensation is performance-based draw/commission earnings of $75,000 to $150,000+ per year; actual earnings depend on performance, and high-performing professionals may earn above that range. The position is full-time. Sundays are always off, and Saturday availability is required.
Requirements
- At least 1 year of experience as a Service Advisor in an automotive dealership.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid driver’s license and clean driving record.
- Must be authorized to work in the USA.
- Must be able to pass pre-employment testing, including background checks, MVR, and drug testing.
- Saturday availability required.
Nice To Haves
- Experience using and working with CDK.
Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers’ concerns and accurately document vehicle issues.
- Explain recommended services and repairs in detail.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with technicians to support timely completion of repairs.
- Update customers on vehicle status throughout the service process.
- Provide repair timelines and inform customers of delays.
- Create and maintain detailed service records.
- Prepare and explain invoices, including a breakdown of services performed.
- Process payments and respond to billing inquiries.
- Follow up after service to confirm customer satisfaction and address concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about automotive technologies and services.
- Provide information about maintenance schedules and recommended services.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off that grows with tenure.
- Sundays always off.
- Closed on Thanksgiving and Christmas.
- Employee pricing on purchases and leases.
- Free and discounted gym membership options.
- Exclusive travel deals on hotels, rentals, and airfare.
- Career growth opportunities in a Fortune 500 company.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
