Service Advisor - Land Rover White Plains

AutoNation • Village of Elmsford, NY

5d • $5,500 - $11,000

About The Position

As a Service Advisor at AutoNation, you will be part of a nationwide team servicing vehicles and building long-term customer loyalty. Working in the service department, you will act as the liaison between customers and Service Technicians, explaining recommendations in clear language and identifying appropriate opportunities to help keep customers’ vehicles safe. You will work actively in the service lane and use technology, automotive knowledge, and communication skills to provide an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative sales process to help customers plan ongoing vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Update customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to effectively assist customers.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED