Automotive Service Advisor

Berman Auto Group•Lincolnwood, IL

21d

About The Position

Berman Kia of Lincolnwood is seeking an experienced Service Advisor to join its growing team. The position is full-time and pays $100,000 or more annually through base salary plus commission. The Service Advisor greets customers, documents their vehicle service needs, recommends maintenance, prepares estimates, communicates repair updates and costs, coordinates appointments, and works with technicians and parts staff to support timely service.

Requirements

At least 1 year of service writing experience.
Strong interpersonal skills and the ability to build rapport and earn customer trust.
Excellent verbal and written communication skills.
Attention to detail and the ability to accurately document service needs and recommendations.
Proficiency with computer systems and automotive service software.
Ability to multitask and prioritize in a fast-paced environment.
Valid driver’s license and a clean driving record, with a minimum of 3 years’ driving record history.

Responsibilities

Greet customers promptly and professionally upon arrival.
Gather customer and vehicle information.
Listen to customer concerns and accurately document service needs.
Recommend maintenance based on vehicle age, mileage, and history.
Prepare accurate labor and parts estimates.
Keep customers updated on repair status and timelines.
Explain completed work and associated costs clearly.
Coordinate service appointments and help ensure timely completion.
Work with technicians, parts staff, and other team members to support a smooth workflow.