Automotive Service Advisor

Madison Honda•Easton, PA

22d

About The Position

The Automotive Service Advisor meets and greets service customers promptly, professionally, and courteously. The role identifies and verifies customer service needs by inspecting vehicles and reviewing service histories, then recommends appropriate services, parts, and accessories. The Service Advisor provides accurate cost and completion-time estimates, obtains customer authorization, monitors repair progress, and communicates changes to estimates, delivery times, or recommended services. The position also administers new and used vehicle warranty repairs in accordance with manufacturer guidelines, confirms appointments, conducts post-repair follow-up, and inspects vehicles before delivery to verify that work was completed correctly. The Service Advisor communicates repair results to customers and follows applicable state and federal automobile repair and consumer-protection laws. Employees are expected to demonstrate company values in interactions with customers, coworkers, and vendors. The listed duties describe the general nature of the role and are not exhaustive; responsibilities may be amended to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly, professionally, and courteously.
Inspect vehicles and review service histories to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates, communicate recommendations, and obtain proper customer authorization.
Monitor service progress throughout the day and contact customers about changes to cost estimates, promised delivery times, or recommended services; obtain approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet applicable state and federal automobile repair and consumer-protection requirements.
Demonstrate company values in interactions with customers, coworkers, and vendors.