Automotive Service Advisor

Hyundai of Cumming • Cumming, GA

22d

About The Position

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join its growing service team. The role connects customers with the service department and supports an exceptional customer experience and efficient operations. Krause Auto Group describes itself as a family-owned and operated automotive organization with more than 30 years of history, a promote-from-within culture, and a portfolio of automotive brands across multiple states. The position offers an opportunity for career growth and advancement.

Requirements

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.
• Professional appearance and polished communication style.
• Ability to work independently while collaborating effectively with others.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Previous automotive service advisor or dealership experience is preferred.
• Background in automotive service advising, automotive repair or technician work, customer service and sales, service-drive management, hospitality and client relationships, or high-volume dealership environments.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process and respond to customer questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage service-drive workflow.
• Distribute repair orders efficiently among technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinate parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Build strong working relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented service department culture.
• Participate in training and ongoing process improvement initiatives.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Career advancement opportunities and a promote-from-within culture.
• Employee discounts on vehicles, parts, and service.
• Family-owned and operated culture.
• Long-term career stability.
• Supportive and team-oriented environment.
• Leadership team committed to employee growth and development.
• Opportunity to work with respected automotive brands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed