Service Advisor LHM Volkswagen Lakewood

Asbury Automotive Group • Lakewood, CO

2d • Onsite

About The Position

LHM Volkswagen Lakewood, a subsidiary of Asbury Automotive Group, is hiring a Service Advisor II. The role supports the Service Manager in achieving maximum production and expense control, improving operational efficiency and customer service, and helping other employees succeed. The Service Advisor monitors repair-order processes, oversees communications between customers and dealership personnel, and helps ensure timely, accurate documentation and procedures. The position also involves communicating service timelines to customers, maintaining relationships with customers and manufacturers, overseeing warranty adjustments, keeping current on products, and training supporting staff.

The position requires integrity, professional conduct, confidentiality, compliance with company and manufacturer procedures, and a clean and safe work environment. Work takes place in a dealership setting and includes regular business hours, with more than 40 hours per week typical. The compensation range is $65,000–$115,000 annually and may be based on performance and experience. The role is commission-based on goods and/or services, with more than 50% of compensation from commissions.

Requirements

• High school diploma or equivalent.
• At least 2 years of progressive experience in automotive service.
• Valid driver’s license and an MVR record meeting company policy requirements.
• Applicable factory training credentials.
• Microsoft Office product knowledge.
• Ability to communicate effectively, listen actively, and understand written work-related documents.
• Skills in customer service, conflict resolution, negotiation, critical thinking, troubleshooting, quality analysis, and using tools to repair machines or systems.
• Knowledge of customer and personal service, mechanical systems and tools, hazardous-material handling and safety, and sales and marketing.
• Ability to use computers and computer systems.
• Ability to adapt to workplace changes, manage competing demands, plan and prioritize work, and maintain accuracy and quality.
• Ability to maintain confidentiality, demonstrate ethical conduct, and comply with company standards and applicable laws and regulations.
• Ability to work in a dealership setting and perform the physical demands described in the posting, including lifting at least 50 pounds.
• Ability to work more than 40 hours per week when typical for the role.

Nice To Haves

• Knowledge of Larry H. Miller Dealerships’ current company management systems.

Responsibilities

• Support the Service Manager in achieving maximum production and expense control.
• Identify ways to improve business efficiency and customer service.
• Support and teach other employees to help them succeed.
• Monitor repair-order processes to maintain proper Service Department operations.
• Oversee communications between company personnel and customers, ensuring accurate documentation and timely procedures.
• Communicate time expectations to customers and collect contact information for follow-up.
• Maintain positive relationships among the dealership, customers, and manufacturers.
• Oversee adjustments on warranties for new and used vehicles.
• Maintain current product knowledge and train supporting staff in proper product use.
• Follow policies and procedures in applicable manufacturer manuals.
• Protect confidential information and maintain the confidence of employees, customers, and vendors.
• Complete required dealership training.
• Maintain a clean and safe work environment and follow OSHA and EPA requirements.
• Handle job stress and interact effectively with others in the workplace.
• Perform other duties as requested by management.
• Uphold high ethical standards and maintain composure in and outside the workplace when representing the dealership.
• Operate equipment and move vehicles safely.
• Maintain regular attendance and punctuality according to the department work schedule.

Benefits

• Semi-monthly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED