Automotive Service Advisor

Ken Garff • Camarillo, CA

22d

About The Position

BMW of Camarillo, a Ken Garff Automotive Dealership, is hiring a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role centers on building customer relationships, understanding service needs, communicating estimates and updates, and ensuring a positive service experience. The position offers an average monthly salary range of $3,500–$8,000, described as state minimum wage plus commission, bonuses, and/or incentives. Individual pay within the range depends on factors including skills, relevant experience, education or training, and performance-related bonuses and incentives.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships with others.
• Approachable and unselfish, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations, and collect customer payments.
• Use the Dealer Management System (DMS) and other essential software to look up customer service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• 401(k) with company match.
• Wellness time off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program.
• Parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed